C_C4H51_2405 ACTUAL LAB QUESTIONS: SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD & C_C4H51_2405 STUDY GUIDE

C_C4H51_2405 Actual Lab Questions: SAP Certified Associate - Implementation Consultant - SAP Service Cloud & C_C4H51_2405 Study Guide

C_C4H51_2405 Actual Lab Questions: SAP Certified Associate - Implementation Consultant - SAP Service Cloud & C_C4H51_2405 Study Guide

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 2
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 5
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 6
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which option can an administrator use to limit the end user's control of the user interface?

  • A. Code List Restriction
  • B. Workflow Action: Manual Field update
  • C. Maintain Page Layout
  • D. Disable Personalization

Answer: D


NEW QUESTION # 68
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

  • A. SLA Determination
  • B. Delegation rules
  • C. Determination of involved parties
  • D. Party roles

Answer: C,D


NEW QUESTION # 69
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

  • A. Name
  • B. Usage
  • C. Web Service URL
  • D. Data Source ID
  • E. Data Type

Answer: A,C,D


NEW QUESTION # 70
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

  • A. Operating hours
  • B. Maintenance plan
  • C. Service contract
  • D. Working calendar

Answer: A,D


NEW QUESTION # 71
Which object can be used within ticket creation to automatically determine the registered product?

  • A. Customer
  • B. Warranty
  • C. Product
  • D. Installation point

Answer: D


NEW QUESTION # 72
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